Totem Outdoor outfitters has the right to refuse any return.
Returned merchandise must be in sell-able condition with original tags and packaging. Any items
which do not meet these requirements will be subject to refusal or a 15% restocking fee deduction.
With the original Debit/MC/Visa receipt, original tags, and packaging, customers have up to
30 days from the date of purchase for a full refund. Returns on goods over $500 may be subject to a restocking fee.
Refunds will only be issued back to the debit or credit card used in the original transaction.
Used or Consigned Items
Customers have up to 3 days, from the date of purchase, for an exchange or in-store credit with the original receipt.
We do not offer refunds on used or consigned items.
Pro stock merchandise (Edmonton Oilers) are subject to the same policies as consigned merchandise.
Final Sale Items
Customers have up to 3 days from the date of purchase for an exchange or in-store credit with the original receipt.
Canoes and Kayaks are final Sale
We do not offer refunds or returns for food, bear spray, underwear, or camp fuel.
With a gift tag, customers have 30 days from the day of purchase for an exchange or in-store credit.
Holiday gift tags are subject to an exchange or in-store credit until January 25th.